my faith in GM's returns

After an abysmal experience some months back when I tried to find out why I could not log onto an area of my account on wow only to be told that I had to supply some nobody in a country I don't have a lot of faith in their security with details that would allow them to have my entire identity in their hands ... at one point I was informed that it was okay to mail my birth certificate and a bunch of other documentation as US mail is federally protected .... fine I replied, that will do me great after someone has flogged my stuff and anyway, it ain't in US mail until it gets to the US .... anyway, it wasn't the mail I didn't trust, it was the guy on the other end of the email that I just didn't trust .... (okay get out off my soap box and tell my story) ... the stupid thing was that the guy kept trying to tell me that I had the controls set to a different email ... rot and nonsense if ever I'd heard.

On Thursday last I was playing on line trying to grind some gold as you do so that I could buy a bike ... hey ... if I own one in real life, why not have one in game (although I do think the engine noise spoils the game sound). Come Friday night while in an instance (ICC one on less sigh) my long time partner in crime of a shadow priest whispers me to ask why my gear score was so low (in the middle of a boss fight lol) I flicked open my resto's character tab and saw with a sinking heart that there was no weapon equipped and, of course, in the middle of a fight, you can't equip anything! I whisper back, open my bags and start juggling healing a boss fight with reading through my bags as fast as possible for my Midnight Sun Dagger ... but alas ... it was not there. My shadow priest friend assured me that even without it, my healing was going well (don't want to boast but ... IGJAM - by the way, I'm not a fan of swearing).

Come Saturday I'd gone through my bags and bank several times and noticed that not only was my dagger gone, but so was my Alliance Lance - not a big deal, I could grab one easy. I still have no recollection of throwing out the dagger or vendoring it and the lance, well the lance could only be dumped - vendors don't buy them and I don't remember throwing it out.

So, somewhat reluctantly given my past experience I opened a new ticket basically saying, can you tell me if I either threw it out or vendored it so that I would know which to be annoyed with myself for. I logged my email (the one that is supposed to be linked to my account that the previous GM said was not linked to my account so go figure) and there was a letter from the GM saying that there is a limit to how often they will return items, but I should now find it either in my inventory or my mail ... I'm going to log after this and see ... baited breath ... but has my faith in the GM system returned?

Mind you, it would be cool if they replaced it with this version of the dagger - it's from the 25 man version of ICC and so I just can't imagine getting a chance at getting it.